Terms and Conditions

This page gives information about the responsibilities of the client (you) and the practitioner (me)  with regard to the provision of services at The Authentic Herbal. 

If you have any questions about these Terms and conditions please ask me.

The Client practitioner relationship 

The treatment and management plan will be discussed with the client before the commencement of the treatment.

For the majority of clients the treatment period will come to an end at a mutually agreed time. However the practitioner but reserves the right to stop or refuse treatment at any time.

The client has the right to stop the treatment and consultation at any time -  this does not affect the refund and or cancellation policy below.

The practitioner may refer the client to another practitioner (herbal or orthodox) if it is recognisable that the client's needs are better met by other health professionals.

By  making an appointment and starting treatment  the client 'I' agrees to the following 

• I am responsible for contacting my GP about any health concerns.
• It is important that I tell my practitioner about any medical diagnosis, allergies, medication, herbal medicine or food supplements I am taking as this may affect the treatment outcome.
• If I am receiving treatment from my GP, or any other medical provider, I would be advised to tell them about any nutritional and/or herbal medicine strategy provided by my practitioner.
• If I am unclear about the agreed herb or supplement doses or duration of taking them, I should contact my practitioner for clarification.
• I must contact my practitioner should there be any adverse herb/supplement reaction.
• I understand that the recommendations from the practitioner are personal to me and may not be appropriate for others and I will not share my herbal medicine with anyone else.
• I must contact my practitioner should I wish to continue any specified herbal treatment or supplement to avoid potential adverse reactions. 
• Recording any part of the consultations using any form of electronic media is not allowed without the prior written permission of both me and my practitioner.
• I give permission for my practitioner to contact my GP in writing should they feel it is necessary to convey information discussed in our consultations. I understand that I  will be explicitly notified if this should be needed. 

Confidentiality

Any personal information gathered during consultation will not be disclosed to a third party without the client’s written consent, unless required to do so by law. 

A clear record will be kept of all sessions and correspondence which will be stored in a safe and secure manner. Those records will not be disclosed to anyone other than the individual concerned and will be kept in accordance with the Data Protection Act 2018.

Please see  The Authentic Herbal privacy policy for details of how and why your information may be collected and stored. 

No materials provided  by the practitioner may be copied or distributes without specific permission form the practitioner 

Payment 

you will be asked to pay a consultation fee either before or at the time of your consultation.  Once a management plan and herbal treatment have been evaluated, you will be expected to pay for your herbal treatment in full before it has been despatched or collected.

The practitioner reserves the right to change costs at any time. 

Treatment

Success of any herbal treatment is not guaranteed by the practitioner. 

The practitioner may change the herbs in your treatment due to a change in your condition or the availability of some products. 

The services provided by The Authentic Herbal are not an alternative to orthodox medical advice. The practitioner is aware of and respects the rights of other health practitioners. If appropriate you mmay be asked if you have seen a doctor concerning your condition, and if not, advised to do so. If a general practitioner refers a patient to The Authentic Herbal  the doctor remains responsible for the patient’s health. Often herbal medicine can work in conjunction with orthodox medicine, however, the Authentic Herbal  will not countermand or obstruct any treatment prescribed by a doctor.

Cancellation policy:

Every now and then there are unforeseen circumstances that may stop you from coming to the appointment.  A cancellation fee of  £30 my be payable  at the practitioners discretion for less than 24 hours notice that you are unable to attend.  If further appointments are then cancelled  with less than 48 hours notice the full fee may apply at the practitioners discretion. 

Refunds

No refund of consultation and herbal medicine fees can be offered. Medicinal herbal products that are formulated and dispensed in accordance with the patient's needs are exempt from being returned.

Contact between appointments

The client will be able to contact the practitioner between appointments for concerns or questions regarding their treatment. The practitioner also agrees to be contacted by the clients medical professionals if deemed necessary. The practitioner will aim to respond  to all correspondence within 24 hours or the next working day. 

In the event of absence  due to illness or holiday the practitioner will provide an alternative contact for the client wherever possible.

Terms and conditions updated  Sept 2025